Terms & Conditions

1. Introduction

Welcome to NexaGlow. These Terms & Conditions ("Terms") govern your use of our website located at www.nexation.com (the "Site") and your purchase of products from us. By accessing or using the Site, or by purchasing products from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or purchase our products.

These Terms apply to all visitors, users, and others who access or use the Site. By using our Site, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are under 18, you may only use our Site with the involvement of a parent or guardian.

NexaGlow reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically to stay informed of any updates.

These Terms constitute the entire agreement between you and NexaGlow regarding the use of the Site and the purchase of our products, superseding any prior agreements or understandings. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

2. Intellectual Property

The Site and its original content, features, and functionality are and will remain the exclusive property of NexaGlow and its licensors. The Site is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of NexaGlow.

All content on the Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of NexaGlow or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, display, or create derivative works of any content on the Site without our prior written permission.

You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. This license does not include any resale or commercial use of the Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

NexaGlow respects the intellectual property rights of others and expects our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us immediately with the details, and we will address your concerns promptly.

3. Use of Website

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Site.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Site, the server on which our Site is stored, or any server, computer, or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

By using our Site, you agree not to reproduce, duplicate, copy, or resell any part of our Site in contravention of the provisions of these Terms. You also agree not to access without authority, interfere with, damage, or disrupt any part of our Site, any equipment or network on which our Site is stored, any software used in the provision of our Site, or any equipment or network or software owned or used by any third party.

We reserve the right to suspend or terminate your access to the Site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Site will cease immediately.

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

4. Product Information and Disclaimer

The information provided on our Site about our products is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of any information, products, services, or related graphics contained on the Site for any purpose.

Our products are designed to support natural vitality and radiance through premium natural ingredients. However, individual results may vary, and we do not claim that our products will produce specific results for any individual. The information on our Site is not intended to be a substitute for professional advice, and we recommend consulting with qualified professionals for personalized guidance.

NexaGlow products are not intended to diagnose, treat, cure, or prevent any condition. Our supplements and skincare products are formulated with natural ingredients to support overall well-being and skin health, but they are not medical treatments. Always consult with a healthcare professional before starting any new supplement or skincare regimen, especially if you have existing health conditions or are taking medications.

We are committed to transparency in our ingredient sourcing and formulation. All product descriptions are based on the intended use of supporting natural bodily functions and skin health. We do not make exaggerated claims about our products' effects, and all statements are grounded in the traditional and scientific understanding of natural ingredients.

While we use high-quality, natural ingredients in our products, we cannot guarantee that our products will be suitable for everyone. Factors such as individual biochemistry, lifestyle, diet, and other health considerations can affect how products work for different people. We encourage users to monitor their own responses to our products and discontinue use if they experience any adverse effects.

5. Pricing and Payments

All prices displayed on our Site are in British Pounds (£) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. The price displayed at the time of your order will be the price you pay, subject to availability.

Payment for orders must be made at the time of placing your order. We accept major credit cards and debit cards through our secure payment processor. All payments are processed securely, and we do not store your payment information on our servers.

Orders are subject to acceptance and availability. If we are unable to supply the products you have ordered, we will inform you as soon as possible and refund any payment you have made. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information, or problems identified by our fraud detection systems.

For orders over £50, we offer free standard delivery within the UK. For orders under £50, a delivery charge will apply. International shipping rates vary by destination and will be calculated at checkout. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by factors beyond our control, such as postal service delays or customs clearance issues.

All orders are subject to our refund policy. If you are not satisfied with your purchase, please contact us within 30 days of receipt for a full refund or exchange, subject to the product being in its original condition and packaging. Refunds will be processed within 5-7 business days of approval.

6. Limitation of Liability

To the fullest extent permitted by law, NexaGlow excludes all liability for any loss or damage arising from your use of our Site or purchase of our products, whether direct, indirect, incidental, consequential, or otherwise. This includes but is not limited to loss of profits, business interruption, loss of information, or any other pecuniary loss.

While we take reasonable care to ensure that the information on our Site is accurate and up to date, we cannot guarantee its completeness or accuracy. We are not responsible for any errors or omissions in the content of our Site, nor for any actions taken in reliance on such information.

Our products are provided "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our products will meet your specific requirements or that the operation of our Site will be uninterrupted or error-free.

In no event shall NexaGlow, its directors, employees, or agents be liable for any damages whatsoever arising out of or in connection with the use of our Site or the purchase and use of our products, even if we have been advised of the possibility of such damages.

This limitation of liability applies to the fullest extent permitted by applicable law. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

7. Governing Law

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of England and Wales, and you hereby irrevocably consent to the jurisdiction of such courts.

We have made every effort to ensure that these Terms comply with applicable UK laws, including consumer protection regulations. If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect.

For consumers in the European Union, you may also have rights under your local consumer protection laws. If you believe your rights have been infringed, please contact us first so we can attempt to resolve the issue amicably.

These Terms are drafted in accordance with UK legal standards and are intended to be fair and reasonable. We are committed to resolving any disputes through negotiation and, if necessary, through appropriate legal channels in accordance with UK law.

8. Accessibility Statement

NexaGlow is committed to making our website accessible to all users, including those with disabilities. We strive to ensure that our Site is usable by everyone, regardless of their abilities or the assistive technologies they may use.

We have implemented various accessibility features on our Site, including but not limited to: high contrast options, keyboard navigation support, alt text for images, and clear heading structures. We regularly review and update our Site to improve accessibility and comply with relevant standards, such as the Web Content Accessibility Guidelines (WCAG) 2.1.

If you encounter any accessibility issues while using our Site, or if you have suggestions for improving accessibility, please contact us. You can reach our accessibility team at [email protected] or by phone at +44 92 9093 3077. We will make every reasonable effort to address your concerns and improve our Site's accessibility.

We are continually working to enhance the accessibility of our Site. If you require assistance with any aspect of our Site or have questions about our accessibility efforts, please do not hesitate to contact us. Your feedback is valuable in helping us create a more inclusive online experience for all users.

9. Changes to Terms

NexaGlow reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. We will notify users of significant changes by posting a notice on our homepage or sending an email to registered users.

Your continued use of the Site after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you should discontinue your use of the Site and stop purchasing our products.

We encourage you to review these Terms periodically to stay informed of any updates. The date of the last modification will be indicated at the top of this page. By continuing to access or use our Site after changes become effective, you agree to be bound by the revised Terms.

If you have any questions about these Terms or our policies, please contact us at [email protected]. We are here to help and ensure your experience with NexaGlow is positive and transparent.

Last updated: January 1, 2024